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Terms & Conditions

Terms and Conditions

Effective: January 27, 2019

The following terms and conditions constitute a legal agreement between you (“user” or “passenger”) and Buddy Limited (“Buddy”, “we”, “us”, “our”) governing your access or use of the mobile application, website, content, products and services owned by Buddy Limited and its affiliates within Bangladesh and its territories.

These terms supersede any previous agreement or arrangement Buddy had with you. Buddy has the right to terminate this agreement or any of its portion either generally or exclusively for you. Some services may have region-specific supplemental terms which will be disclosed on separate disclosures.

PLEASE READ THROUGH THIS AGREEMENT CAREFULLY SINCE IT LAYS OUT THE NECESSARY PROVISIONS WHICH ANY AND ALL OF THE POTENTIAL DISPUTES BETWEEN YOU AND BUDDY WILL BE GOVERNED WITH. BY ENTERING THIS AGREEMENT, YOU EXPLICITLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL TERMS AND CONDITIONS MENTIONED HERE AND HAVE ACCEPTED THEM.

  • Services

    Buddy is a technological platform which provides logistics services for transportation to its users. Such services mainly include arranging the chosen mode of transport, providing necessary information to both parties (passengers and drivers) regarding their selected rides and tracking the complete route of each trip for deriving the correct payment figure.

    BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT BUDDY IS NEITHER A TRANSPORTATION PROVIDER NOR A TRANSPORTATION CARRIER. IT IS RATHER A TECHNOLOGICAL PLATFORM WHICH SERVES THROUGH REGISTERED THIRD-PARTY TRANSPORTATION PROVIDERS, CONTRACTORS AND/OR VEHICLE OWNERS.

    • License

      If you fully comply with all terms and conditions mentioned here, Buddy will provide you with a limited non-exclusive license which cannot be sub-licensed or transferred and can be revoked by Buddy at any time. This license will officially permit you to access and use:

      • The mobile apps of Buddy on one or more personal devices
      • The services, content, and information available through those apps

      All rights other than the ones explicitly stated here will be reserved by Buddy and its licensors.

    • Rules and Restrictions

      • You are not allowed to modify, reproduce, publicly display, stream, broadcast, mirror, decompile or reverse engineer any service or any portion of the services.
      • You cannot eliminate any trademark, copyright and/or other such legal proprietary elements from any portion of our services.
      • You are restricted from developing a program or script for data mining of our services, hindering any part of our services in any form and/or gaining unauthorized access to our network or system.

    • Third-party Services and Content

      Buddy does not control the third-party services and content (advertisements included) related to its platform or services. Buddy does not endorse such third-party products and will not be responsible or liable for them.
      Google Inc., Apple Inc. and/or their applicable subsidiaries and affiliates will be considered third-party beneficiaries to this contract if you access or use our services through the applications developed for Android and/or Apple iOS mobile devices respectively. They are not responsible for the provision or support of these services. Your use of their devices is governed by the terms and conditions settled by those beneficiaries.
      The availability, speed and network interruption of these mobile apps are excluded from our jurisdiction. Buddy will not be liable for any damage, loss or expense resulting from the disruption of such situations.

    • Ownership

      Our services and all their permitted rights are and will remain the property of Buddy and its licensors. Using these services will not provide you with any right other than the ones granted by the above-mentioned limited license. You also do not have the right to use or refer to the logos, trademarks, company names, product names and service names of or associated with Buddy.

  • Data Privacy

    You take full responsibility for any information (textual, auditory or visual) provided by you to Buddy or sent to other parties through using our services. Such information includes your personal data provided on Buddy user account, social media posts, feedback or commentary published etc.

  • Payment

    Every passenger must pay the amount calculated by Buddy system for his/her account after the completion of his/her trip in exchange for using Buddy services. This non-refundable payment will be received immediately by the driver of the respective ride who functions as a third-party provider of Buddy transportation services. The amount of charge may deflect at certain hours due to high demand or high traffic.

    After each payment, you will receive an SMS from Buddy containing the trip’s receipt.

    In all these circumstances, Buddy has the right to remove, revise or establish charges for any or all its services as and when required.

    • Tipping

      A passenger can make payment (in excess of the calculated charge) to the driver as a tip or gratuity if he/she decides to. It will be a completely voluntary action and Buddy will not be involved in this tipping process or its after-effects.

    • Repair or Cleaning Fees

      If any damage occurs to the vehicle by any passenger or it requires clean-up during the trip caused by the passenger or otherwise; that passenger will be liable for these fees.

  • Promotions and Referral

    Buddy will offer occasional promotional and referral packages which will be applicable for a certain time period and for certain user groups who meet the specified requirements. Violating the set requirements of such packages or accessing them in unlawful ways will be considered fraudulent.

  • Intellectual Property Rights

    All intellectual property rights of the Buddy platform and its affiliates solely belong to Buddy Limited. Accessing or using Buddy services does not bestow any of these rights on you. Accessing or using any of Buddy intellectual properties without Buddy official consent will be deemed an infringement and thus, will be actionable under law.

  • Limitation of Liability and Indemnification

    Buddy will not be liable for any incidental, consequential, cautionary or indirect damage (financial, physical or otherwise) or delay related to or resulting from accessing, using or relying on any of its services. Buddy shall not be liable for any transaction or relationship among its users and the third-party transportation providers.

    • If one user sends a request for multiple (more than one) seats or passengers and commences a crime or criminal offense during the ride, he or she will be fully liable for the whole ordeal.

    • If a user requests for a ride and suffers from an accident during the ride, Buddy will not be accountable for the incident under any circumstance.

    • If a user suffers any physical disorders or may get a severe heart attack or sudden death, Buddy will not be accountable for this kind of unexpected incident occurred during the ride-sharing under any circumstance.

    • If a user utilizes the platform of Buddy for committing a crime (including but not limited to theft) then he or she will be punished according to the legislation of Bangladesh government and Buddy will fully cooperate with the processing of his or her punishment.

    • If a user behaves ill with any fellow passenger or makes any female passenger uncomfortable during the ride, only that user will be accountable for it and Buddy will not have any liability for the incident.

    • The appointed vehicles for sharing rides will stay on the pre-specified route as provided by Buddy authorities, Passengers have the right to agree or disagree with the pre-specified route. , passengers have the right to agree or disagree with the pre-specified route.

    • The ride-sharing platform of Buddy will not share or publish any personal or identifying information of its users, unless requested by law enforcement organizations, government bodies, BRTA and other authorized organizations.

    • Buddy will not be held accountable or responsible for any damage to life or property owned by the users during the ride.

    • Buddy promotional code will be applied only during campaigning and cannot carry over to regular basis.

    • Buddy reserves the right to cancel Buddy reserves the right to cancel any promotional code at any time for any reason. If Buddy deems that codes are being used in an unlawful or fraudulent activity, those issued mistakenly, and those which have already expired.

    • User obligation to the Buddy ride service will be fulfilled when the payment is done. So, the user as a passenger is responsible for ensuring that the payment.

    • If user order a Buddy service and the driver has agreed to undertake the work, then the service is deemed to be ordered.

    You clearly understand these limitations of liability and acknowledge that Buddy will not compensate for any incident or occurrence outside these limitations.

  • Modification, Termination and Notice

    Buddy has the right to amend or update any prevalent terms and condition. You will be notified of these updates or amendments and has the right to choose reject or continue using Buddy services. Your continuation of our services will serve as a confirmation that you agree with the new amendments and updates. If you do not agree with the updates and amendments, you need to send us written notice within 30 days of the modification being effective to confirm your rejection.

    You will receive general notice of services via emails sent to your registered email address. You reserve the right to stop using Buddy platform and services at any given time. We also reserve the right to terminate or suspend your account and/or the services provided to you at any time if you are found to violate any of Buddy terms and conditions or disrupt Buddy services.

Contact

Our happiness roots from your satisfaction. If you have faced any inconvenience from our side or just want to share your experience, let us know about it right away. We welcome constructive feedback and would love to hear from you. Feel free to knock us any time through the phone number or email address provided below: